Survey Interviewing & Project Management Centers
With capacity to handle tens of thousands of hours of telephone interviewing on a monthly basis, American Directions Group provides some of the largest capacity in the U.S.
State-of-the-art Central Interviewing & Remote Agent Capabilities
Located throughout in the United States
Hundreds of interviewers working as a unified team.
Computer-Assisted-Telephone-Interviewing (CATI) software
Full multimodal (Phone/Web/Text) Integration
Inbound and outbound capacity
Utilizing multiple facilities, a closely managed remote agent team and state-of-the-art telephony allows our research group to maximize capacity and efficiency for any project in the United States. Part of the ADRG telephony solutions that support the research group include intelligent, respondent-friendly predictive dialing systems that enhance productivity and sample frame penetration.
The interviewing and dialing systems utilized by the American Directions Research Group allow us to customize the sample management of any study to the specifications of the client. The dialing methodology employed is entirely customizable.